Privacy policy overview
Your privacy is important to us, and we protect your personal information responsibly.
About this policy notice
This privacy policy explains how Oravexiq collects, uses, and safeguards your data when you interact with our services. We are committed to responsible use and transparency.
By using oravexiq.com, you agree to this policy. If you do not agree, please discontinue use of our site or services. Updates may occur and will be reflected here.
How we collect information
We collect personal information directly from you and automatically through technologies such as cookies or similar tools, with your consent as required by law.
Information you provide to us
- • Contact details such as name, email, or phone provided through our form.
- • Details you share when requesting support or submitting questions on our platform.
- • Communications you send to our team for creative guidance.
- • Any voluntary feedback or testimonials you share on our website.
- • Preference information set through account features, if available.
Information collected automatically
- • IP address and device data for site analytics and security monitoring purposes.
- • Pages and content viewed during your session.
- • Timing, frequency, and patterns of your visits to oravexiq.com.
- • Browser type and operating system for technical adaptation.
- • Cookie or tracking tool data used for site performance and experience.
How we use your information
Information helps improve services, personalize responses, ensure technical reliability, and inform communication.
- • To respond to inquiries and support requests accurately.
- • To maintain security and troubleshoot system issues.
- • To improve website functionality and presentation.
- • To personalize content and communication, if opted in.
- • To analyze aggregated usage trends and enhance user experience.
- • To comply with applicable legal or regulatory requirements.
- • To manage testimonials and user contributions with your permission.
Our promise: We do not share personal data without your explicit consent, except where legally required or for service operation.
Sharing and disclosure
Your data may be shared with trusted partners for service delivery, or as necessary to comply with law or protect rights. We do not sell personal information.
Service providers
Third-party providers may assist with hosting, analytics, or support tasks while maintaining strict confidentiality.
Legal requirements
We disclose personal data only if required by Canadian law or a valid legal demand.
Anonymous information
Aggregated or de-identified data is used for analytics and website improvement only.
Your legal rights
You have rights to access, correct, or delete personal information, and to limit or object to certain uses as outlined below.
- • Request access to personal information we hold about you.
- • Ask for correction of data that is incomplete or inaccurate.
- • Request deletion of your personal data, when permitted by law.
- • Request to receive your data in a portable, machine-readable format.
- • Object to processing under certain legal bases.
- • Request limits on how your data is handled and processed.
To exercise your rights under this policy, contact us via the details below. We respond to valid requests within a reasonable time.
Data protection and security
We employ technical and organizational safeguards to help secure your personal information from unauthorized access and misuse.
Technical safeguards
- • Encryption protocols for sensitive information where feasible.
- • Secure data transfers and back-up procedures.
- • Access restriction controls and password protection.
- • Continuous network and security monitoring systems.
Organizational safeguards
- • Staff receive regular privacy and data protection training.
- • Confidentiality agreements for personnel and providers.
- • Audit and review of internal processes and partnerships.
- • Documented data protection policies and best practices.
Data retention policy
We retain your information only as long as needed for purposes described or as required by law.
- • Account details deleted upon closure or inactivity.
- • Session data kept for reference then routinely purged.
- • Correspondence stored only as needed for support.
- • Billing details retained per statutory requirements.
- • Preference data deleted upon withdrawal of consent.
We review retention practices regularly to uphold your privacy rights.
International data transfers
We store and process data in Canada, but partners may process information in other countries if reasonably necessary.
- • Transfers comply with privacy laws and use safe mechanisms.
- • Service providers contractually bound to robust standards.
- • Where possible, we use Canadian or EU-based providers.
- • Users notified of significant changes or new transfer partners.
Cookies and tracking tools
Cookies enhance site experience, remember user selections, and help analyze usage. You can adjust settings anytime.
Types of cookies used
- • Critical for enabling site navigation and core features.
- • Used for site analytics and improvement purposes.
- • Enhance your personal site preferences, when enabled.
- • Support features like language and accessibility settings.
You may restrict cookies in browser settings, though some features might be impacted.
Changes to this policy
We update policies for legal or operational reasons and keep you informed of significant changes here or by direct notice.
- • Updates posted on our privacy policy page.
- • Direct emails if you have an active account.
- • Banner or pop-up notifications for material updates.
- • You may review changes at any time via the site.
We encourage periodic review to stay informed of our practices.
Privacy contact information
Questions or concerns about this policy may be directed to our team below.
Oravexiq
1212 9th Avenue SE, Suite 200, Calgary, AB T2G 0T1 Canada
Phone: +1 (236) 057-4190
Email: content@oravexiq.com
Policy last updated January 22, 2026
Policy effective January 22, 2026